If you accidentally bought something, or bought too many of something, or you and someone else had the same idea at the same time and you both bought it, don’t panic. We have a 24 hour change of mind policy.
Just contact us within 24 hours of making your purchase we will cancel your purchase and credit your account with store credit.
This refund policy is NOT available in the following circumstances:
• The goods are faulty
• The goods are damaged on arrival
• The goods are materially different to the goods advertised
Please note: goods must be returned with original packaging. Return postage is at your own expense. Please make sure you include a copy of your purchase receipt / voucher so we can match up the product with your order. We, in our sole discretion, may elect to replace the goods or refund you for the purchase price.
When you return something, including your voucher or purchase receipt helps us enormously because when the warehouse receives your return, they know exactly who it came from. If you do not include this information and your package does not have sufficient information for us to contact you, we won’t be able to process a return or refund. So please make sure you put this information in with your return BEFORE you send us the item.
If you need any assistance, please use the contact information shown on our support page (www.dealsilove.com.au/support) .