Resolving problems with vouchers



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Having trouble with a voucher or merchant?
The important thing is to act quickly.

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Please read the following information carefully on how best to resolve any issues you have with a voucher you have purchased:

When you make a purchase on this website, it is done so in accordance with the web site terms and conditions available at http://www.dealsilove.com.au/legal-information/.

All vouchers sold on this website are non-refundable unless expressly stated otherwise. One of the trade offs for such massive discounts is that sometimes there is less flexiblity than there would be with a normal purchase. This said, you have paid for your voucher and you should be entitled to receive the goods or service you have purchased. We will always support you when you feel this has not happened.

If you feel that you need some help with a product you have purchased, here’s the best way to help us, help you with your question or concern:

Firstly, if you have any queries or concerns with a voucher for a product or service you have purchased, the first thing you should do is speak to the merchant that is supplying the service. Nine times out of ten, they will be able to help you and it is important that you do this first so we can then speak to them on your behalf.

If for any reason, you are not happy with the resolution from the merchant, contact us. The easiest way to do this is to send an email to [email protected] In your email, make sure you include the following:

  • Your user name and the email address that you have used to purchase the voucher. (remember it will be difficult for us to find your voucher if you don’t supply this). Please also supply a phone number that we can contact you on to get more information. (We will not give this to the merchant without asking you first).
  • The name of the merchant that you have purchase the voucher for and your voucher number.
  • What is the issue that you would like resolved? (Did the merchant supply the service, was it not up to standard, or was there another reason you would like us to speak to them for you).
  • What resolution would you be happy with? (Do you want the good or service supplied or re-supplied, do you want the merchant to give you a refund etc – If you let us know this, if it is reasonable, we will try to get it for you).

What happens next is that we will talk to the merchant for you and see if we can achieve the resolution that you were after. So please make sure you give us all the information above so we can take up the matter with them on your behalf. Please also remember, that an important part of us being able to do this for you is that you have tried to get a reasonable resolution to your problem with the merchant directly first. So please make sure you speak to the merchant about your problem wherever possible.

We will acknowledge your request within 2 business days. This acknowledgment will also contain the name and contact details of the Deals I Love officer who will work to support your query.  Depending on the circumstances, sometime this can take some time. We will endeavour to provide you with regular updates as we work with the merchant to resolve the matter.

If you need to speak with us or if you need our other contact details, please visit the support page on our website which has all of our contact details. Click Here to go back to our main support page where you will find this information.